Shipping Policy

Orders are usually processed and shipped within 10 business days from the time the order is  placed. The day an order is shipped does not count as a day in transit. Orders placed from Friday - Sunday will be processed the following Monday and shipped within the next week.

Keep in Mind that orders are processed in the order  which they are received. All orders are shipped from our location in London, via Royal Mail. CalmCurves Organic Skin Care ships worldwide and follows the standard methods available by Royal Mail.

We cannot guarantee same day expedited shipping when an order is placed on hold for review. 

My Order Is Still Saying Pre-Shipment, What Does That Mean?

When our staff creates a label to ship your package, you'll receive a notification that your order has shipped. It can take anywhere from 24-48 hrs to show tracking updates. Once a label is created Royal Mail is notified and the carrier is sent to pick up all packages. In most cases the pick up same day. However, depending on their workload. It can take them up to 24-48 hrs to pick up, your tracking will update with an estimated delivery date.

My Address Is Wrong On My Confirmation, What Should I Do?

If your address is wrong, please email us and we will update it. For fraud prevention we cannot change your entire shipping address. However, we will update minor errors (your zip/ post code, apartment number, house number and etc).